Schlage Connect Programming Code Not Working? (Solved!)

Making changes to your Schlage lock programming requires you to first enter a 6-digit Programming Code. So if the code isn’t working, you can’t make essential changes, such as adding/deleting a user code.

Sounds like what you’re looking to solve in your Schlage Connect Touchscreen Deadbolt? Then this post contains valuable information for you. Let’s head right into it!

Schlage Connect Programming Code Not Working
Image adapted from Schlage Connect manual.

If your Schlage Connect Programming Code isn’t working, the odds are you’re not entering the right Code or there’s a glitch in your lock. So you could fix this problem by ensuring you are entering the right Programming Code or resetting your lock to factory default settings.

Well, the above explanation might not be enough—I get it. Let’s get into more details on how to fix the Schlage Connect Programming Code not working glitch.

Schlage Connect Programming Code Not Working: How to Fix the Problem

1. Ensure You’re Entering the Right Programming Code

Schlage Connect Default Programming Code can be found on the back of the user manual, and the back of the Alarm Assembly—on a sticker. But it’s recommended that you change the default code, which you probably did.

So if you’ve previously changed the default Programming Code, you can’t use it to program your lock anymore. That means you have to use the current code.

So you want to confirm that you’re entering the right code, otherwise, it won’t work—just like what you’re probably experiencing.

But assuming you’re certain that you are using the right code but still not working, then the odds are it’s a bug. See the next step about fixing the bug.

2. Reset Factory Settings to Fix the Bug

As mentioned, if you’re sure your Programming Code is correct, but still doesn’t work, then factory resetting the lock is your best bet.

However, keep in mind that all user codes and other changes made to the lock programming will be erased/returned to factory default settings. So you’ll have to reprogram the lock using the default Programming Code.

That said, here’s how to reset your Schlage lock:

  1. Remove the battery cover and disconnect the batteries.
  2. Press and hold the outside Schlage button. Next, reconnect the battery while still holding the Schlage button.
  3. Now release the Schlage button to complete the process.

So that’s how to reset a Schlage Connect Touchscreen Deadbolt. And this should fix the Programming Code bug.

You should, however, test it to confirm that the reset was successful.

You can do this by pressing the Schlage button and then enter one of the Default User Codes—to see if it unlocks the lock.

Note: Factory resetting the lock can also help you fix the problem if you’ve lost/don’t remember your current Programming Code.

Now you can change the default Programming Code to a unique one. And here’s how to change the default Programming Code and add new User Codes.

Changing Schlage Connect Programming Code After Factory Reset

  • Step 1: Press the Schlage button and then enter the 6 digits default Programming Code. Now your lock is in programming mode.
  • Step 2: Press 3 and then enter your new Programming Code—6 digits.
  • Step 3: Re-enter the new Programming Code and wait for the lock to blink and beep twice.

The beeps and flashes show that the process is successful.

Programming New User Codes on Schlage Connect

  • Step 1: Press the Schlage button and then enter your current Programming Code. This will put the lock in programming mode.
  • Step 2: Press 1 and then enter a new User Code—4 to 8 digits.
  • Step 3: Re-enter the User Code to complete the process.

The lock will blink twice and beep twice to confirm that a new code has been successfully added.

If any of the methods don’t work for you, refer to your user manual for specific instructions.

You may also read our article about fixing a Schlage lock that blinks green but won’t open and a Schlage lock that stops working after battery replacement.

And if you’re looking to get a new Schlage smart lock, see our recommended Schlage Touchscreen Deadbolts.

Related Questions

Where can I find my Schlage lock Programming Code?

For Schlage Connect, the Programming Code is located on the back of the User Guide (on a sticker) and the back of the Alarm Assembly.

And for other Schlage models, you may find the Programming Code on the backplate of the keypad—on the exterior of the door. The code is on a sticker.

What if I lost my Schlage Programming Code?

If you’ve lost your Programming Code, you can factory reset the lock and then use the default Programming Code to put the lock in programming mode—and then add/change codes.

What is the default Programming Code for Schlage locks?

Different Schlage lock models have different programming codes. You can always check your Schlage lock default Programming Code on the back of the user manual, Alarm Assembly, or on the backplate of the keypad. The location may vary depending on the model, though.

Why is my Schlage Connect blinking red?

If your Schlage Connect continues blinking red, it means the batteries are low and require replacement.

How can I delete a User Code that I don’t remember?

The only way to delete a User Code you don’t remember is to delete all existing user codes and then add new codes.

Schlage BE365 Programming Code not working—what to do?

Like Schlage Connect, if your Schlage BE365 Programming Code isn’t working, you can fix the problem by factory resetting the lock. See how to factory reset any Schlage lock above or go here.

Final Thoughts

Whether you lost/don’t remember your Schlage Connect Programming Code or the Programming Code is not working because of a glitch, you can solve it by factory resetting the lock.

But as mentioned, once you reset your lock factory settings, you’ll lose all User Codes, including all previous programming changes you made.

So assuming your lock was previously paired with your Home Automation System and/or Security systems, such as Ring Alarm and Vivint, you’ll have to start all over again to pair them.

You’ll also have to reprogram new User Codes and change the default Programming Code to ensure security.