Normally, after entering a valid user code on a Schlage keypad lock, the indicator light blinks green, and that shows that the code has been accepted and should unlock your door.
However, the reverse could be the case sometimes—the lock blinks green but won’t open. Sounds like you? You’re not alone! Recently, my Schlage BE365 Keypad Deadbolt developed the same problem, and I’m going to share with you how I fixed the problem.
So here’s what I did: I simply reset the lock to its factory default settings, and that got the problem solved.
But first, check that the lock is properly installed and the batteries are still active/properly placed. So assuming your lock is correctly installed and the batteries still active, factory resetting it may fix it.
In detail, here’s how to go about this:
Schlage Lock Blinks Green but Won’t Unlock: How to Solve the Problem
1. Ensure Your Lock is Properly Installed
The first thing to do if your Schlage lock blinks green after entering a valid user code but refuses to open is to check your installation. Incomplete/wrong installation could cause your lock not to open even after entering a valid code—according to Schlage.
To verify if your lock installation is complete and correct, open the door and then rotate the inside lever or thumb turn down to see if the latch retracts. If it does, then your installation is okay. But if the latch doesn’t retract, that means the installation isn’t correctly done and you may have to contact Schlage or a locksmith to assist you further.
Also, go here for more information about installing a Schlage keypad lock.
Note: You need to open the door to verify the installation, so if you’re locked out and unable to unlock with user codes, switch to a physical key. You should be able to unlock the door with a physical key.
2. Check and Replace Batteries
As mentioned, your Schlage keypad lock may not function correctly if the batteries are weak. Though most Schlage keypad locks come with a low battery indicator that notifies you when the batteries are low, it may happen unannounced sometimes—probably due to low-quality batteries.
So check that the batteries are still active. If not, replace them with new batteries and ensure they’re properly placed.
Do not mix old batteries with new ones, replace them all for the best performance. Click here to read more about Schlage locks batteries.
3. Factory Reset the Lock
If your lock still blinks green after entering a user code but won’t open, then factory resetting it is your best bet.
That is, you should reset it after confirming that the installation is complete/correct and the batteries active/fresh—but blinks green and won’t unlock.
Not sure how to factory reset your Schlage keypad lock? See below:
How to Factory Reset a Schlage keypad Lock
- Remove the battery cover and then remove the battery connector.
- On the keypad, press and hold the Schlage button down.
- Reconnect the battery connector while still holding the Schlage button.
- Release the Schlage button after reconnecting the battery connector.
Did the green check on the keypad and the inside Schlage button flash three times each? If yes, then the lock has been successfully reset to its default factory settings, and this should fix the problem you are experiencing.
You can now reprogram your lock using the default programming code.
Keep in mind that Schlage keypad locks are of different models, so if this method of factory resetting doesn’t work on your lock, refer to your user manual for a more specific guide. Though this method works for most Schlage keypad locks.
Factory resetting your lock will erase all stored user codes, including the programming/master code and other settings.
The programming code will automatically change to the default code. So you’ll have to reprogram your lock using the default code and you should change the default programming code to ensure security.
More so, keep in mind that all codes shared with third parties won’t be valid anymore, so you need to add new user codes and probably reassign them to those you previously assigned. See how to add user codes and change the programming code on a Schlage keypad lock.