The Schlage Turn Lock feature, also known as Lock and Leave, is a unique feature in Schlage BE365 and BE369 Keypad Deadbolts.
And as you probably know, the feature (when enabled) allows you to lock the deadbolt from outside without entering a User Code. That is, you can simply press the Schlage button and then rotate the thumb turn to lock the deadbolt.
However, this feature sometimes malfunctions (suddenly stops working), meaning you have to enter a valid User Code before rotating the thumb turn to lock the deadbolt.
If that sounds like you, then you want to keep reading as this article contains valuable information to help you fix the problem.
Let’s head right into it.
Schlage Turn Lock Feature Not Working: Try These Troubleshooting Tips
Table of Contents
1. Ensure the Turn Lock Feature is Enabled
Though the Turn Lock feature is enabled by default, you may have mistakenly disabled it. So you want to ensure the feature is enabled and then try to lock the deadbolt again without entering a User Code to see if it works.
Here’s how to enable the Turn Lock feature:
- Enter your current Programming Code and wait for the Schlage button to illuminate three orange lights and beep three times.
- Press the Schlage button and then press 7 to complete the process.
The Schlage button will illuminate a single green light, followed by 1 long beep, indicating the process was successful.
Note: You can enable or disable the Turn Lock feature with the same method above.
So after the first attempt, try locking the deadbolt without entering a User Code to see if it works. If it doesn’t, repeat the steps and try to lock it again.
Also, ensure you’re locking the deadbolt correctly. You should first press the Schlage button before rotating the thumb turn. See the image below for clarity.
Are you now able to lock the deadbolt by only pressing the Schlage button and rotating the thumb turn? If yes, congratulations! But if not, see the next troubleshooting step.
2. Factory Reset Your Lock
This is your best bet if the first step couldn’t solve the problem.
As mentioned, the Schlage Turn Lock feature is enabled by default. And factory resetting the lock will automatically restore all default factory settings.
Moreover, restoring factory settings will fix other issues that might have caused the Turn Lock feature to stop working.
That said, follow the steps below to reset your Schlage keypad Lock (BE365):
- Remove the battery cover and then disconnect the battery.
- Press and release the Schlage button.
- Now within 10 seconds, reconnect the battery and then press and hold the Schlage button until it illuminates green and the lock beeps.
That’s all about resetting your Schlage lock.
To confirm that the reset was successful, enter one of the Default User Codes to see if it unlocks the lock. If it doesn’t, repeat the steps and ensure you complete the last step within 10 seconds.
Note: Factory resetting your lock will remove all previous settings. So you’ll have to start all over again to program your lock—change the Programming Code, add User Codes, etc. Go here for Schlage BE356 programming instructions.
Next, try to lock the deadbolt from the outside without entering a User Code to see if the Turn Lock feature issue is fixed.
And if the Turn Lock feature still doesn’t work after resetting the lock, contact Schlage Technical Support for further help. Go here to contact Schlage.
Though enabling the Schlage Turn Lock feature helps you to quickly lock your door from the outside without entering a User Code, there’s also a slight downside to it; unauthorized persons can lock your door from outside. So be sure you know the implications before deciding whether to enable or disable the feature.
To recap, if the Schlage Turn Lock feature isn’t working in your lock, you can fix it by ensuring the feature is enabled or factory resetting your lock. See how to enable the Turn Lock feature and reset your lock above.
You may also read our article about troubleshooting a Schlage lock with Programming Code issues.